Page 213 - CityofSouthlakeFY27Budget
P. 213
TABLE OF CONTENTS
Performance Measures
FY 2024 FY 2025 FY 2026 FY 2027
Performance Measure
Actuals Actuals Projection Target
Purchasing Survey Customer Service Satisfaction 98% 97% 95% 99%
Water Utilities Collection Rate 99.80% 99.90% 99.90% 99.90% City Department Overview
IT Performance - Unplanned network outages 0 5 0 0
GFOA Triple Crown Achievement of Excellence in Procurement
GOVERNMENT FINANCE OFFICERS NATIONAL PROCUREMENT INSTITUTE
ASSOCIATION
Distinguished Budget, Excellence in Financial 14th consecutive year. Recognizes innovation,
Reporting, and Popular Annual Financial Report. professionalism, and best practices in public
Less than 1% of U.S. governments achieve the procurement.
Triple Crown.
Additional: AAA Bond Rating (S&P, Fitch, Moody’s). Texas Comptroller Transparency Star (Open
Government and Compliance). GTOT Certificate of Distinction (Investment Policy).
FY 2027 City of Southlake | Budget Book 213
