Page 167 - CityofSouthlakeFY27Budget

TABLE OF CONTENTS

City of Southlake Scorecard

Measure Target Current Previous Previous Source Timing
Period Period Period

Performance Management & Service Delivery:
Service Excellence
Library Program 38,000 37,346 41,441 40,986 City of Southlake, Annual
Attendance Public Library Current
Total library program Period: 2025
attendance

Library Materials 420,000 424,479 433,529 430,455 City of Southlake, Annual
Circulation Public Library Current
Materials checked Period: 2025
out or utilized by
library customers

Employee Wellbeing 4.50 4.14 4.05 4.16 Gallup Biennial
The degree to which Grand Grand Grand Grand Employee & Wellbeing
employees feel the Mean Mean Mean Mean Wellbeing Survey Survey
organization cares Score Score Score Score Current
about their wellbeing Period: 2025
as expressed through
the employee
wellbeing survey
score
Citizen Rating > 90% 98% 98% 96% Citizen Biennial
Percent of survey Satisfaction Annual
respondents that rate Survey Current
their overall quality of Period: 2025
life as excellent, very
good, or good

Digital Certainty > 90 85 80 80 Siteimprove Annual
Score The DCI Score Current
indicates the Period:
effectiveness of the Average of
City’s website (100 FY 2026, Q1,
highest score - 0 Q2,and Q3
lowest score)
Citizen Rating > 75% 61% 75% 66% Citizen Biennial
Percent of survey Satisfaction Current
respondents that Survey Period: 2025
agree completely or
agree somewhat with
I Can Find The
Information I
Need Easily On
Cityofsouthlake.com

FY 2027 City of Southlake | Budget Book 167