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TABLE OF CONTENTS
PROOF OF PERFORMANCE AT A GLANCE
CUSTOMER SERVICE EXCELLENCE: OPERATIONAL EXCELLENCE:
• 98% citizen quality of life satisfaction • 57% of employees actively engaged against a
Strategic Direction
32% public sector average
• 96% rate safety and security as excellent, very
good, or good • Engagement ratio of 8.1 engaged to every 1
actively disengaged, top tier nationally
• 97% of businesses rate Southlake a good or
excellent place to do business, highest in the • 72nd percentile among state and local
survey’s six year history government organizations
• Citywide employee engagement: 4.15/5.0
(quality work commitment)
FINANCIAL STEWARDSHIP: BEST-IN-CLASS RECOGNITION:
• AAA bond rating reaffirmed by all three • Nine departments with best-in-class
agencies recognitions
• Long-term debt at 0.29% of assessed value • Fifteen awards and recognitions earned in
against a 2% ceiling the first eight months of FY 2026
• 2.9 cent tax rate reduction since FY 2024 (a • CALEA Advanced Law Enforcement
9.1 percent rate reduction) Reaccreditation, ninth consecutive, with
Meritorious Accreditation Award (1% of Texas
• Clean, unmodified audit opinion from Weaver agencies, 5% nationally)
LLP on FY 2025 statements
• Dual CFAI accreditation and ISO Class 1, one
• GFOA Distinguished Budget Presentation of only eight Fire departments in Texas
Award for the FY 2026 budget
• Richard R. Lillie Planning Excellence Award,
21st consecutive year
• Tree City USA, 29th consecutive year
• TCEQ Superior Public Water System
designation
162 FY 2027 City of Southlake | Budget Book FY 2027 City of Southlake | Budget Book 163
