Page 163 - CityofSouthlakeFY27Budget
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TABLE OF CONTENTS

                                        City of Southlake Scorecard

                                                Safety & Security

              Measure            Target      Current      Previous     Previous         Source            Timing
                                              Period       Period       Period

        Citizen Rating         > 95%       96%           97%          97%          Southlake          Biennial
        Percent of                                                                 Citizen            Current
        respondents rating                                                         Satisfaction       Period: 2025
        performance in                                                             Survey                                 Strategic Direction
        “achieving the
        highest standards in
        safety and security as
        excellent, very good,
        or good.
        Police & Fire          CALEA Law   CALEA Law     CALEA Law    CALEA Law    Commission on      Every 4 Years
        Accreditation          Enforcement   Enforcement   Enforcement   Enforcement   Accreditation for  Current
                                           Advanced
                               Advanced
                                                                      Advanced
                                                         Advanced
        Status of              Reaccreditation   Reaccreditation   Reaccreditation   Reaccreditation   Law Enforcement  Period: 2026
                               Gold        Gold          Gold         Gold
        accreditation through  Standard    Standard      Standard     Standard     Agencies
        established law
        enforcement and fire    CFAI       CFAI          CFAI         CFAI         Commission on      Every 5 Years
        protection programs
                               Accredited  Accredited    Accredited  Accredited    Fire Accredita-    Current
                               Agency      Agency        Agency       Agency       tion International  Period: 2025
        Fire ISO Rating        ISO 1       ISO 1         ISO 1        ISO 1        Texas              Around Every
        Insurance Service                                                          Department of      10 Years
        Office (ISO)                                                               Insurance          Current
        assignment for                                                                                Period: 2024
        Public Protection
        Classification rating
        (1 highest rating -10
        lowest rating)
        NIBRS Crime Rate       Persons     Persons       Persons      Persons      City of Southlake  Annual
        Crime incident         < 4.0       2.6           3.2          3.1          CAD/RMS            Current
        data per thousand      Property    Property      Property     Property                        Period: 2025
        for crimes against     < 17        13.8          16.2         16.9
        persons, property,     Society     Society       Society      Society
        and society            < 6.0       5.8           5.8          4.3

        Fire Dept. CPR Save    > 12.4%     15%           5%           33%          City of Southlake  Annual
        Rate                                                                       ESO and Local      Current
        Percentage of                                                              Hospitals          Period: 2025
        patients who survive
        cardiac events due to
        CPR
        Fire Dept. ST          < 40.00     34.11         32.19        22.17        City of Southlake  Annual
        Elevation              Minutes     Minutes       Minutes      Minutes      ESO Data and       Current
        Myocardial Infarction                                                      Local Hospitals    Period: 2025
        Time required to
        assess, transport
        patient with STEMI-
        type heart attack
        School Safety          1:500       1:441         1:552        1:472        CISD and           Annual
        Officer to student                                                         Southlake Police   Current
        ratio                                                                      Department         Period:
                                                                                                      2026/2027

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