Page 169 - FY 2026-2027 Adopted Budget Book

FY 2025-2026 Highlights

Completed project to replace any Plain Old Telephone Service (POTS) lines with Cell Service.
Upgraded all IT equipment and cabling in Fire Station 3.
Implemented MFA requirements for all network access.
Assisted with setup of new Senior Center.
Implemented new disaster recovery system.

Departmental Goals

Organizational Excellence
Continue to strive to provide helpful, timely support for all technological needs of the City of Bedford's staff.
Ensure the data security and availability of all city functions.

Transformation and Redevelopment

Revitalize the capability of the Bedford Information Technology division to act as a trusted partner for all city
departments.
Upgrade and replace all out of date hardware in the city to improve productivity in all departments.

Performance Measures

MEASURE TYPE ACTUAL ACTUAL TARGET PROJECTED TARGET
23/24 24/25 25/26 25/26 26/27
# of Service Requests Input 1,592 1,477 2,000 1,550 2,000
# of Servers Managed Input 35 35 35 30 35
# of PC Clients Managed Input 380 380 380 380 380
# of Mobile Devices Managed Input 200 220 200 220 200
Network Service Uptime Efficiency 98% 98% 99% 99% 99%
Tier 1 Application Uptime Efficiency 95% 97% 99% 99% 99%
% of staff completing Efficiency 100% 100% 100% 100% 100%
Cybersecurity training within 30
days of hire
Service Request Satisfaction Effectiveness 78% 81% 90% 90% 90%
Rate &
Outcomes

FY 2026-2027 Adopted Budget Book · September 15, 2026 165