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Southlake Public Library                      Strategy Map


            The mission of the Southlake Public Library is to provide access to a world class library with
              high demand materials, programs and services that support the educational, professional
                                        and personal interests of the community.




                                   We     deliver      on Our Focus Areas









                            Safety &         Infrastructure &    Partnerships &       Performance
                            Security          Development         Volunteerism      Management &
                                                                                    Service Delivery
   City Department Overview





                We Serve                 We Provide               We Manage                We Promote
                     Our                   Financial                    The                  Learning &
               Customers                Stewardship                 Business                   Growth





               We do this by            We do this by             We do this by            We do this by


             LB  Delivering           LB   Making data-         LB   Ensuring the         LB   Establishing a
             C1  outstanding          F1   driven decisions     B1   library meets the    L1   professional
                 customer                  which ensure the          requirements to           workplace which
                 experiences by            community finds           be designated as a        supports City values
                 developing a              quality and value in      Texas accredited          and promotes a
                 culture of learning       the library.              public library.           positive employee
                 with in-demand                                                                work experience.
                 materials, services,   LB  Providing and       LB   Developing a team    LB   Provide continuous
                 and programs         F2   maintaining a high-  B2   that is future ready      learning
                 and embracing             quality library facility   and preparing for   L2   opportunities for the
                 innovation that           while demonstrating       the challenges of         development of a
                 is responsive to          financial                 tomorrow while            skilled workforce of
                 the voice of the          responsibility with       meeting the needs         lifelong learners.
                 customer.                 taxpayer resources.       of today.
                                      LB   Seeking              LB   Enhancing library
             LB  Providing meaningful   F3  opportunities            services by
             C2  opportunities for         for grants and       B3   implementing new
                 volunteerism and          sponsorships              service solutions.
                 partnership.              to enhance the
                                           community
                                           investment.








               C = Customer Objectives   F = Financial Objectives  B = Business Objectives  L = Learning & Growth Objectives

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