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Departmental Goals and Objectives

Goal 1: Upgrade and Enhance Citywide Network Infrastructure

Objective 1.1: Upgrade, migrate, and/or replace citywide network infrastructure within a 2-year
timeframe to improve responsiveness and ser vice ef{ciency.
Performance Measure 1.1.1: Percentage of network infrastructure upgrades completed.

Prior Year Actual (2024) 35%
Current Year Estimate (2025) 45%
Budget Year Target (2026) 85%

Goal 2: Harden and Secure IT Infrastructure and Physical Access

Objective 2.1: Strengthen security controls for endpoints, network hardware, physical access,
and datacenter controls within a 3-year timeframe to enhance data protection and security.
Performance Measure 2.1.1: Percentage of IT security hardening measures implemented.

Prior Year Actual (2024) 20%
Current Year Estimate (2025) 35%
Budget Year Target (2026) 60%

Goal 3: Implement Proactive Cybersecurity Tools and Monitoring Systems

Objective 3.1: Introduce proactive citywide cybersecurity tools and monitoring systems within a
1-year timeframe to prevent and mitigate cyber threats.
Performance Measure 3.1.1: Percentage of cybersecurity tool implementations completed.

Prior Year Actual (2024) 15%
Current Year Estimate (2025) 35%
Budget Year Target (2026) 50%

Goal 4: Maintain and Improve IT Ser vice Delivery and Suppor t

Objective 4 .1: Ensure a high level of uptime for key IT ser vices and systems, including data
backup, telecommunications, and network availability.
4 .1.1: Percentage of IT help requests and scheduled work plan
Performance Measure
projects completed on time.

Prior Year Actual (2024) 93%
Current Year Estimate (2025) 95%
Budget Year Target (2026) 95%

Performance Measure 4 .1.2: Percentage of network data and telecommunications uptime.
Prior Year Actual (2024) 98%
Current Year Estimate (2025) 99%
Budget Year Target (2026) 99%

FY 2025-2026 Annual Budget | Colleyville Page 129