Page 266 - CityofWataugaAdoptedBudgetFY25

Performance Measures

Workload Indicators FY2023 FY2024 FY2024 FY2025
Actual Adopted Projected Target
Number of service orders processed 3,550 5,000 3,800 3,800
Number of water/wastewater billings 98,951 100,000 100,000 100,000
Number of water/wastewater accounts 8,533 8,400 8,600 8,600
Number of meters read 102,396 104,000 104,000 104,000
Number of new accounts processed 1,176 1,200 1,200 1,200
Number of accounts transferred 18 25 25 25
Number of meters replaced 105 300 300 300
Cubic feet billed for water 89,242,967 92,000,000 92,000,000 100,000,000
Cubic feet billed for wastewater 61,863,586 75,000,000 75,000,000 75,000,000
Number of delinquent water cut-offs 1,301 1,500 1,500 1,500

FY2023 FY2024 FY2025
Measurement Strategic Goal Measure
Type Goal Actual Goal Actual Goal
% of work orders # 1. Maintain
completed within 24 Financial Strength Efficiency 100% 100% 100% 100% 100%
hours. of the City
Maintain a 95% or # 1. Maintain
greater average on Financial Strength Effectiveness 95% 95% 95% 95% 95%
accurate readings. of the City
% of revenues recorded # 1. Maintain
within 24 hours. Financial Strength Effectiveness 100% 100% 100% 100% 100%
of the City
Maintain a 98% or # 1. Maintain
greater average of Financial Strength Efficiency 98% 98% 98% 98% 98%
complaints addressed of the City
within 2 days.

Finance – Utility Billing Division at a Glance

Location: FY2025 Budget: Full-time
City Hall Employees:
7105 Whitley Road $610,030 7.50

246