Page 206 - CityofGrapevineFY25AdoptedBudget

FY 2024-25 APPROVED OPERATING BUDGET
Special Revenue Fund
CCPD – Dispatch
117-209-012

Division Description
The Dispatch Division within the Crime Control and Prevention District (CCPD) Department is responsible for
providing a maximum of a 3-minute response time for Priority 1 calls for service, measured from the beginning of the
telephone call to the dispatch of the appropriate unit. The Division also provides a maximum of a 7-minute response
time to dispatch non-emergency calls for service and it conducts three education programs with the Citizen’s Police
Academy, Grapevine-Colleyville Independent School District and other service organizations.

FY24 Division Accomplishments
 99.5% of all 9-1-1 calls answered in 15 seconds or less.
 Participated in 4 community engagement events.
FY25 Division Goals and Objectives
 Provide a maximum of a 3-minute response time for priority 1 calls for service, measured from the
beginning of the telephone call to the dispatch of the appropriate unit.
 Provide a maximum of a 7-minute to dispatch non-emergency calls for service.
 Conduct three educational programs with the Citizen’s Police Academy, Grapevine-Colleyville
Independent School District and other service organizations.
 Answer 90% of all 9-1-1 calls in 15 seconds or less (NENA standard)
 Participate in 4 or more community engagement events.

2021-22 2022-23 2023-24 2023-24 2024-25
EXPENDITURES BY OBJECT Actual Actual Budget Estimate Approved

Personnel - - - - 2,072,203
Supplies - - - - 43,800
Maintenance - - - - 338,800
Services - - - - 170,200

Total - - - - 2,625,003

2021-22 2022-23 2023-24 2023-24 2024-25
PERFORMANCE INDICATORS Actual Actual Budget Estimate Approved

Average response time for all Priority 1 calls (minutes) 2:30 2:32 2:45 2:45 2:45
Average response time for non-emergency calls (minutes) 6:00 6:12 6:30 6:30 6:30
Education programs conducted 3 3 3 5 4

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