Page 180 - CityofColleyvilleFY25AdoptedBudget
P. 180
Departmental Goals & Objectives - Utility Billing
Goal 3: Enhance Customer Ser vice and Billing Accuracy Goal 4: Improve Ef{ciency in Utility Billing and
Objective 3.1: Reduce the number of billing errors Collections
through improved accuracy checks and system Objective 4 .1: Increase the number of customers
upgrades. using electronic billing and payments to enhance
Performance Measure 3.1.1: Percentage of ef ciency and reduce costs.
rereads during billing review. Performance Measure 4 .1.1: Percentage of
customers enrolled online.
4%
Prior Year Actual (2023)
47%
Prior Year Actual (2023)
4%
Current Year Estimate (2024)
56%
Current Year Estimate (2024)
3%
Budget Year Target (2025)
60%
Budget Year Target (2025)
Performance Measure 3.1.2: Percentage of
reading errors identi ed from rereads. Performance Measure 4 .1.2: Percentage of
customers enrolled in electronic billing.
47%
Prior Year Actual (2023)
34%
Prior Year Actual (2023)
51%
Current Year Estimate (2024)
40%
Current Year Estimate (2024)
45%
Budget Year Target (2025)
45%
Budget Year Target (2025)
Performance Measure 3.1.3: Percentage of bill
adjustments after bills mailed. Performance Measure 4 .1.2: Percentage of
customers enrolled in recurring online
0.3%
payments.
Prior Year Actual (2023)
0.3% 20%
Current Year Estimate (2024) Prior Year Actual (2023)
0.3% 25%
Budget Year Target (2025) Current Year Estimate (2024)
30%
Budget Year Target (2025)
Objective 4 .2: Ensure timely collection of utility
payments by maintaining a delinquency rate below
3%.
Performance Measure 2.2.1: Percentage of
utility accounts with late fee applied for
customers paying after due date.
8%
Prior Year Actual (2023)
10%
Current Year Estimate (2024)
10%
Budget Year Target (2025)
City of Colleyville | Budget Book 2025 Page 180
