Page 154 - CityofBurlesonFY25AdoptedBudget
P. 154
2024-25 ANNUAL PROGRAM OF SERVICES
Supplemental Budget Items
2024-2025
No supplemental budget items.
Performance Measures
Measure FY 2023-2024 FY 2023-24 FY 2024-25
Target Estimate Goal
Average Handle Time 3.6 min 1.8 min 2.0 min
Call Volume 35,000 calls 35,000 calls 40,000 calls
Billing Collection Rate 97% 97% 98%
% of customer-facing
Staff Cross-Trained by 100% 100% 100%
Fiscal Year 2025-2026
Number of competitive
40 35 50
solicitations administered
Procurement Process
Cycle Time (time from
purchasing requisition 3 business days 3.25 business days 2 business days
approval to issuance PO)
144
