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2024-25 ANNUAL PROGRAM OF SERVICES

Administrative Services

The Department of Administrative Services is committed to providing exceptional customer service and
support, promoting accountability and transparency, and fostering a culture of customer-centricity. The
department strives for accuracy and fairness in our billing and procurement practices, implements
innovative technology, and responds promptly to citizen inquiries while effectively communicating with
relevant departments to ensure timely resolution of issues. In addition, the department works with
internal departments to ensure they successfully acquire the goods and services they need to effetely
operate the city. The Administrative Services Department provides a diverse suite of services to both
internal and external customers and is comprised of four divisions: Utility Customer Service (UCS),
Burleson 311, Solid Waste and Purchasing.

The UCS division plays a critical role in ensuring efficient delivery of water, wastewater, and solid waste
services to citizens and stakeholders. With a primary focus on excellent customer service, customers can
expect to receive prompt and courteous responses to their account inquiries and billing concerns. In
addition, UCS works diligently to ensure that utility bills are accurate and reflect actual usage, thereby
reducing errors and disputes. Streamlined processes, minimal delays, and reduced costs, ultimately lead
to enhanced quality of life for citizens and stakeholders and ensures the reliable provision of these
essential city services.

The 311 division provides next level customer service to our citizens and stakeholders by addressing their
non-emergency requests and concerns promptly and efficiently. By calling 311 or using our online
platform, you can report issues and request services across the entire organization. Our dedicated team
is focused on delivering high-quality service to every citizen, and are committed to providing regular
updates and communication throughout the entire process. The division holds ourselves accountable to
the highest standards of service, and are constantly striving to improve and innovate in order to better
serve our community.
Solid Waste division preserves public health and safety by managing effective and efficient collection of
solid waste and recycling.

The Purchasing division serves as the central hub for the procurement of goods and services essential to
daily operations. Purchasing focuses on working alongside departments to acquire these items at the
most competitive prices while ensuring that the city remains compliant with federal, state and local laws
and city policies. Purchasing remains committed to formulating best practices while providing ongoing
education to departments to ensure the organization as a whole continues to be excellent stewards of
taxpayer dollars.

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