Page 318 - Southlake FY24 Budget
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Department Performance Measure Definitions
PLANNING AND DEVELOPMENT SERVICES
Percentage of building inspections completed This measure represents the time elapsed between
on the same day as scheduled by the the scheduled inspection by the customer and the
customer. inspection being conducted by city staff.
This measure represents the percentage of residential
Percentage of residential building permit building permit reviews completed by the Planning &
Appendix
reviews completed within 5 or 10 business Development Services staff within the designated time
days (depending on project). frame (5 or 10 business days) to return comments to
the applicant.
The measure represents the percentage of commercial
Percentage of commercial building permit building permit reviews completed by the Planning &
reviews completed within 10 or 15 business Development Services staff within the designated time
days (depending on the project) frame (10 or 15 business days) to return comments to
the applicant.
This measure represents the percentage of identified
Implementation of Comprehensive Plan
Initiatives citywide comprehensive plan elements completed per
the established business unit performance indicator.
This measure represents the average number of days
Average number of days for code
enforcement to resolve a code-related case. for code enforcement officers to resolve a code-
related case.
POLICE DEPARTMENT
This measure represents the evaluation of the
efficiency of officers responding to serious or major
Police Response Times for Priority Calls crimes/calls for service from the time an officer is
dispatched until the time the first officer arrives on
scene.
This measure represents the evaluation of the quality
and effectiveness of criminal investigations and case
Average Criminal Case Clearance Rate for preparation for the prosecution of perpetrators.
Detectives
For context, the national average for criminal case
clearance rates is around 31%.
This measure represents the percentage of full-time
employees who voluntarily leave employment with
the Police Department. It does not include involuntary
Full-time Voluntary Turnover Rate
separations. Turnover is measured by the number
of voluntary separations each quarter divided by the
number of FTE’s, multiplied by 100.
318 FY 2024 City of Southlake | Budget Book
