Page 317 - Southlake FY24 Budget

Department Performance Measure Definitions
LIBRARY SERVICES
Library Materials Circulations
Library Program Attendance
Library Visitors and Online Users
OFFICE OF COMMUNICATION AND CUSTOMER EXPERIENCE
Siteimprove Digital Certainty Index (DCI)
score for CityofSouthlake.com
Citizen Satisfaction Survey - The Employee
Exceeded my Expectations (Agree
Completely/Somewhat)
Citizen Satisfaction Survey - (City Website) Is This measure represents what tool residents use
The First Place I look for City Information
Appendix
This measure represents the number of library
materials checked out or utilized by library
customers.
This measure represents the number of people
attending library programs.
This measure represents the number of people
visiting the library and using the library services
online.
This measure represents the quality and potential
impact of your site’s digital presence, including
its accessibility and usability, its credibility and
trustworthiness, and how well-poised it is to respond
to SEO challenges. The final DCI Score is calculated
as an overall score of points awarded in three
categories: Accessibility, Quality and Assurance, and
SEO.
This measure represents the residents satisfaction
in how well Southlake employees exceeded their
expectations.
most often to receive city information/news.
FY 2024 City of Southlake | Budget Book 317