Page 315 - Southlake FY24 Budget
P. 315
Department Performance Measure Definitions
COMMUNITY SERVICES
This measure represents the cost recovery
measure ratio between expenses for operation
Marq Cost Recovery
and revenues generated by The Marq. Appendix
This measure represents the Net Promoter
Score measures of customer experience and
predicts business growth. This proven metric
The Marq Net Promoter Score transformed the business world and now
provides the core measurement for customer
experience management programs.
This measure represents the Community
Services Net Promoter score of customer
Community Services Net Promoter Score
experience and measures the loyalty of
customers to the organization.
This measure represents the Gallup Q12
measures of employee engagement through
Gallup Survey (Employee Engagement & Employee
Wellness) highly specific and researched questions
used to gauge employee sentiment about
organizational culture.
ECONOMIC DEVELOPMENT & TOURISM
This measure represents the rate at which
residents in the community are employed and
Local Unemployment Rate therefore the potential of supporting local
businesses.
This measure represents the City of Southlake’s
attractiveness as a place to do business and
Southlake Retail Occupancy Rate
entrepreneurs willingness to invest locally.
This measure represents the City of Southlake’s
ability in attracting professional office
environment businesses that generally provide
Southlake Office Occupancy Rate
higher salaries and help support local retail
businesses.
This measure represents the sales that reflect
Consumer Sales - Sales Tax (One Cent) Percentage the health and viability of local economy and
Increase (year-over-year) performance of the City’s businesses.
FY 2024 City of Southlake | Budget Book 315
