Page 316 - Southlake FY24 Budget

Department Performance Measure Definitions

FINANCE & TECHNOLOGY

This measure represents the Water Utilities
Collection Rate in Water Utilities division’s track collection rates that determine if our
methods of collection are effective.

The measure represents the Purchasing Internal and
Purchasing Surveys External Customer Service Surveys to determine
satisfaction rates from the purchasing division.
Appendix

This measure represents the amount of unplanned
IT Performance - Unplanned network outages
network outages that occur within the fiscal year.

FIRE DEPARTMENT

Achieve a high percentage of citizen satisfaction This measure represents the evaluation of fire
in fire services provided. services provided to the community.

This measure represents the evaluation of the
Fire Total Response Time efficiency of Fire emergency response through
dispatch, turnout, and travel times.

This measure represents the evaluation of the
EMS Total Response Time efficiency of the EMS emergency response through
dispatch, turnout, and travel times.

This measure represents the success rate of CPR
CPR Success Rate provided by Southlake EMS with the patient leaving
the hospital walking and talking.

HUMAN RESOURCES

This measure represents the percentage of full-time
employees who voluntarily leave unemployment
with the City. It does not include involuntary
Full-time Voluntary Turnover Rate
separations. Turnover is measured by the number of
voluntary separations within a year divided by the
number of employees, multiplied by 100.
This measure represents the average number of
Time-to-Fill Vacant Positions days it takes to fill a vacant full-time position, from
vacancy to job acceptance.
This measure represents the total number of
volunteer hours served by volunteers through
Value of Volunteer Time Volunteer Southlake multiplied by the national
value of each volunteer hours as established by the
Independent Sector.

316 FY 2024 City of Southlake | Budget Book