Page 143 - Southlake FY24 Budget

City of Southlake Scorecard

Measure Target Previous Previous Current Source Timing
Period Period Period
Performance Management & Service Delivery: Service Excellence

Library Program 38,000 10,628 17,337 37,622 City of Southlake, Annual
Attendance Public Library Current
Total library program Period: 2022 Strategic Direction
attendance
Library Materials 420,000 375,081 418,364 400,622 City of Southlake, Annual
Circulation Public Library Current
Materials checked Period: 2022
out or utilized by
library customers.

Wellness & Inclusion 4.50 Previous 4.30 4.34 Gallup Wellness & Biennial
The degree to which Grand data Grand Grand Inclusion Survey Current
unavailable
employees feel Mean Mean Mean Period: 2022
- 1st
workplace respect Score Survey Score Score
and inclusion as conducted
expressed by overall in 2020
survey wellness and
inclusion score
(Grand Mean)
Citizen Rating > 90% 84% 99% 96% Citizen Biennial
Percent of survey Satisfaction Annual
respondents that rate Survey Current
their overall quality of Period: 2021
life as excellent, very
good, or good
Digital Certainty > 90 N/A N/A 85.4 Siteimprove Annual
Score The DCI Score Current
indicates the Period: 2022
effectiveness of the
City’s website (100
highest score - 0
lowest score)
Citizen Rating > 75% 68% 53% 66% Citizen Biennial
Percent of survey Satisfaction Current
respondents that Survey Period: 2022
agree completely or
agree somewhat with
I Can Find The
Information I
Need Easily On
Cityofsouthlake.com

FY 2024 City of Southlake | Budget Book 143