Page 189 - City of Fort Worth Budget Book

Internal Service Funds Information Technology Services

All City departments are customers of IT Solutions. ITS receives the bulk of its revenue from the allocations made
to these customers. The Department’s expenditures include personnel costs, operating supplies, contractual/
consulting services, licensing, maintenance and equipment such as servers, hardware and software.
IT Solutions operates and maintains the Fort Worth Regional Radio System. The system supports more than
39,000 subscribers throughout more than 168 jurisdictions. Revenue from this system offsets annual operating
costs.
IT Solutions is organized into the following functional areas/bureaus: Infrastructure, Applications and Project
Management, SER (Security, ERP and Radio) and Strategic Planning and Finance.
The Infrastructure Bureau consists of the following divisions: Platform Technologies, Network Services, Data
Center Operations and Support Services. Platform Technologies provides server and storage operations and
supports email administration. Network Services operates and maintains the City’s data network and telephone
systems. Data Center Operations provides 24/7 support and monitoring of all of the City IT systems and
infrastructure. Support Services include desktop and hardware divisions that manage the city’s computing
functions and devices. This bureau also leverages Help Desk support to provide IT technical assistance and
services for all city departments. A new division within this bureau is the formation of the Asset Management
Division. This Division is responsible for the reconciliation and accountability of deployed physical assets such as
desktops and laptops but also the management of assets to include software and licenses across the City.

The Applications and Project Management Bureau consists of the following divisions: Distributed Applications,
Applications Public Safety, Database, GIS and Project Management Office. This bureau is responsible for
application development and implementation of software systems together with the public safety specific systems
for Police and Fire. This bureau also contains the Database and Geographic Information systems support
functions. The Project Management Office division provides for portfolio management and project management to
other city departments for technology related needs.

The SER Bureau is responsible for the operations and maintenance of the following divisions: Information
Security, ERP, and Radio Services. The Security Division provides cyber threat and vulnerability analysis, early
warning, and incident response assistance. The ERP system includes Human Capital Management Systems
(Human Resource, Time & Labor, Payroll, Pay for Performance, Recruiting, and Benefits) and the Financial
Management Systems (Asset Management, Accounts Payable, Cash Management, General Ledger, and
Commitment Control). The Radio Services Division manages and operates the city’s public safety and public
works radio systems.

The Strategic Planning and Finance Bureau is responsible for the financial and budget management functions,
allocations, citywide procurement of technology equipment and services, mobility procurement and management
along with contract administration. This division is also responsible for the human resources related functions of
the department. The Strategic Planning division provides for employee engagement, employee development, and
communications for the department.

The Information Technology Solutions (IT Solutions or ITS) Department moved from the General Fund to the
Information Technology Systems Fund in FY2023.
FY2024 DISCUSSION AND SIGNIFICANT CHANGES

The Recommended Budget:

• Increases by $592,039 to support five authorized positions (APs): (2) IT Tech Support Analyst I, (2) IT
Tech Support Analyst II, (1) Sr IT Tech Support Analyst to establish an Audio Visual Team
• Increases by $300,854 to support two APs: (1) PeopleSoft System Administrator and (1) Sr IT Business
Planner to assist with ERP system to improve services level

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