Page 47 - BurlesonFY24AdoptedBudget

GOAL 3

Deliver high-quality service and communications to external and internal
customers by providing outstanding customer experience, communication and
community engagement; regularly seeking feedback from citizens and employees
through surveys, public forums and other outreach methods; and offering convenient
methods for conducting business and communicating with the city.

Responsible
Action Target Date
Department

Continually assess communications and
engagement resources, processes, strategies
1.3.1 and materials to seek ways to increase Community on-going
Service
community stakeholder awareness and
engagement

Continue to develop a complete customer
service experience through the 311 call center Fourth Quarter
1.3.2 by using dynamic data to drive greater service Customer Service (July - September 2024)
delivery internally for departments and
externally for citizens

Community
Continue to provide the public with updates on
1.3.3 the status of the 2022 Bond Program Services on-going
(Marketing and
Implementation
Communications)

Implement an online customer self-service Development

portal to provide a more efficient way to do Second Quarter
1.3.4 Services -
business for residents and developers who Planning (January - March 2024)
need to submit planning documents

Complete a city-wide customer service survey
to measure customer experience with city Third Quarter
1.3.5 facilities and projects; complete insight Customer Service (April - July 2024)
dashboard comparing data with 2022 city-wide
survey data

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