Page 44 - BurlesonFY24AdoptedBudget

FOCUS AREA 1

High Performing City Organization

Providing Exceptional, People Focused Services

OBJECTIVE

To make the City of Burleson a community of choice by providing outstanding
customer service, communication and community engagement; leveraging technology
to be an efficient and responsive organization; being financially responsible;

maintaining an organizational culture that values innovation, process improvement,
productivity and teamwork; and focusing training and development opportunities for
city employees.

GOAL 1

Develop a high-performing and diverse workforce by attracting and retaining the very

best employees; providing a competitive salary and benefits package; maximizing
employee training and educational opportunities.

GOAL 2

Continue to improve the efficiency and productivity of operations through the use of

technology, innovation, teamwork and continual business process improvement.

GOAL 3

Deliver high-quality service and communications to external and internal customers by

providing outstanding customer experience, communication and community
engagement; regularly seeking feedback from citizens and employees through surveys,
public forums and other outreach methods; and offering convenient methods for

conducting business and communicating with the city.

GOAL 4

Be a responsible steward of the city’s financial resources by providing services, rates
and fees that represent a strong value to our citizens; providing timely, accurate and
transparent financial reporting; and utilizing long-range planning.
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