Page 262 - Watauga FY22-23 Budget

PROPRIETARY FUNDS

DEPARTMENT: WATER & SEWER
DIVISION / ACTIVITY: INFORMATION TECHNOLOGY - FUND - 40-050

EXPENDITURES 2019-2020 2020-2021 2021-2022 2021-2022 2022-2023
ACTUAL ACTUAL BUDGET PROJECTED BUDGET

Personnel $73,594 $72,019 $73,300 $74,750 $83,400
Supplies $0 $0 $500 $500 $500
Maintenance $6,140 $20,040 $30,390 $30,390 $29,090
Contractual/Sundry $0 $9 $2,000 $0 $0
Capital Outlay $0 $0 $0 $0 $0
TOTAL $79,734 $92,068 $106,190 $105,640 $112,990

PERSONNEL
Chief Information Officer 0.50 0.50 0.50 0.50 0.50
TOTAL 0.50 0.50 0.50 0.50 0.50
PERFORMANCE MEASURES / SERVICE LEVELS
Input / Demand Actual 20-21 Budget 21-22 Projected 21-22 Budget 22-23

PC workstations 158 156 158 158
LAN servers 35 14 35 35
Printers 5 5 5 5
Laptops 64 74 74 74
Digital signage or conference displays 12 10 12 12
Audio / video systems 3 3 3 3
Smart boards 3 3 3 3
PBX switches 0 0 0 0
Telephones 131 131 131 131

Output / Workload Actual 20-21 Budget 21-22 Projected 21-22 Budget 22-23
Number of help desk calls 6,612 8,000 5,584 6,000

Efficiency Measures / Impact Actual 20-21 Budget 21-22 Projected 21-22 Budget 22-23

Budget per capita 3.87 4.47 4.44 4.63
Budget percentage of city budget 0.19% 0.20% 0.20% 0.18%

Effectiveness Measures / Outcomes Goals Actual 20-21 Budget 21-22 Projected 21-22 Budget 22-23
Survey satisfaction rate 2,8 95% 95% 98% 95%
Problem resolution / repair of systems:
% completed within 1 business day 8 90% 95% 98% 95%
% completed in greater than 1 business day 8 10% 5% 2% 5%
% of priority service calls closed within 4 hrs 8 99% 99% 99% 99%
Public safety dispatch system up time 2,8 99% 99% 99% 99%
Computer systems & networks up time 2,8 99% 99% 98% 99%

253