Page 257 - Watauga FY22-23 Budget

PROPRIETARY FUNDS

DEPARTMENT: FINANCE
DIVISION / ACTIVITY: UTILITY BILLING AND COLLECTIONS – FUND 40-045
LOCATION: HOURS OF OPERATION:
7105 Whitley Road Monday – Friday 8:00 A.M. – 5:00 P.M.
Watauga, Texas 76148
Phone Number: 817-514-5820
MISSION / PROGRAMS / SERVICES:

Provide customers with the best service possible for prompt administration of their utility accounts.
Perform duties in such a way as to protect the assets of the City and its citizens. Continue to seek
ways to raise the level and quality of customer service provided by this office through continuous
training. Ensure accurate reading of meters by properly maintaining meters and correctly read water
customers’ meters in a timely manner to meet billing cycle schedules.

Provided services include:
• Establishing new accounts and updating existing accounts
• Handle customer inquiries
• Meter reading
• Initiate work orders
• Process delinquent accounts
• Bill and process customer payments
• Receipting and posting the financial activity for other City departments
• Our Field Service Representatives change out meters, perform meter box maintenance and
installations, as well as assist with other departments

FY2021-2022 HIGHLIGHTS / ACHIEVEMENTS:

• Continued with the meter replacement program and meter lid replacement program
• Transitioned to new solid waste provider with an expanded and improved bulk waste service
• Focused on essential succession planning and cross training for personnel in the office and in
the field

FY2022-2023 GOALS/ OBJECTIVES:

• Continue cross training for new personnel
• Improve the City website to ensure information is readily available for customers
• Training for customer service representation on Tyler product enhancements
• Transition to new digital document filing system

MAJOR BUDGETARY ISSUES AND OPERATIONAL TRENDS:

• Monthly wholesale water and wastewater collection costs continue to increase

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