Page 258 - Watauga FY22-23 Budget

PROPRIETARY FUNDS

DEPARTMENT: FINANCE
DIVISION / ACTIVITY: UTILITY BILLING AND COLLECTIONS - FUND 40-045

EXPENDITURES 2019-2020 2020-2021 2021-2022 2021-2022 2022-2023
ACTUAL ACTUAL BUDGET PROJECTED BUDGET

Personnel $421,165 $397,124 $432,500 $431,850 $481,400
Supplies $53,855 $51,870 $56,100 $55,450 $56,100
Maintenance $5,886 $6,474 $7,100 $7,700 $8,000
Contractual/Sundry $32,038 $36,378 $37,960 $36,160 $40,260
Capital Outlay $4,663 $0 $1,500 $1,500 $0
TOTAL $517,607 $491,846 $535,160 $532,660 $585,760

PERSONNEL

Utility Billing Administrator 1.00 1.00 1.00 1.00 1.00
Urility Billing Representative 0.00 2.00 2.00 2.00 2.00
Customer Service Rep I 1.00 0.00 0.00 0.00 0.00
Customer Service Rep II 1.00 0.00 0.00 0.00 0.00
Administrative Assistant 0.50 0.00 0.00 0.00 0.00
Purchasing Agent 0.00 0.50 0.50 0.00 0.00
Financial Services Technician II 0.00 0.00 0.00 0.50 0.50
Water Service Field Representative 2.00 4.00 4.00 4.00 4.00
Meter Reader 2.00 0.00 0.00 0.00 0.00

TOTAL 7.50 7.50 7.50 7.50 7.50

PERFORMANCE MEASURES / SERVICE LEVELS
Input / Demand Actual 20-21 Budget 21-22 Projected 21-22 Budget 22-23
Service orders 3,690 5,000 5,000 5,000
Number of water billings 99,790 100,000 100,000 100,000
Number of wastewater billings 99,790 100,000 100,000 100,000
Number of water account 8,349 8,300 8,400 8,400
Number of wasewater accounts 8,349 8,300 8,400 8,400
Meters read annually 101,000 101,000 101,000 101,000

Output/Workload Actual 20-21 Budget 21-22 Projected 21-22 Budget 22-23
New accounts 669 50 1,000 1,000
Transfers 14 50 25 25
Billing cycles 5 5 5 5
Meters replaced 352 300+ 300+ 300+
Cu. Ft. billed - water 79,993,38 92,000,000 92,000,000 92,000,000
Cu. Ft. billed - wastewater 60,560,495 75,000,000 75,000,000 75,000,000

Efficiency Measures / Impact Actual 20-21 Budget 21-22 Projected 21-22 Budget 22-23
Budget per capita $20.69 $22.51 $22.41 $24.01
Percentage of city budget 1.04% 1.01% 1.00% 0.95%
Delinquent cut-off water customer 1,324 1,200 1,500 1,500

Effectiveness Measures / Outcomes Goals Actual 20-21 Budget 21-22 Projected 21-22 Budget 22-23

% of same day service 2 100% 100% 100% 100%
% of accurate readings 2 100% 100% 100% 100%
% of revenues recorded within 24 hours 2 100% 100% 100% 100%
% of complaints addressed within 3 days 2 100% 100% 100% 100%
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