Page 170 - Watauga FY22-23 Budget

GENERAL FUND

DEPARTMENT: ADMINISTRATION
DIVISION / ACTIVITY: INFORMATION TECHNOLOGY - FUND 01-050

EXPENDITURES 2019-2020 2020-2021 2021-2022 2021-2022 2022-2023
ACTUAL ACTUAL BUDGET PROJECTED BUDGET

Personnel $143,029 $153,370 $283,000 $262,500 $337,000
Supplies $23,854 $21,446 $19,100 $17,350 $20,800
Maintenance $117,143 $147,952 $187,110 $174,260 $196,830
Contractual/Sundry $42,710 $49,193 $59,380 $55,900 $61,130
Capital Outlay $0 $0 $0 $0 $0
TOTAL $326,736 $371,960 $548,590 $510,010 $615,760

PERSONNEL
Director of Technology & Communications 0.50 0.50 0.50 0.50 0.50
IT Manager 0.00 1.00 1.00 1.00 1.00
IT Systems Administrator 1.00 0.00 0.00 0.00 0.00
Media Specialist 0.00 0.00 1.00 1.00 1.00
Support Specialist 0.00 0.00 1.00 1.00 1.00
TOTAL 1.50 1.50 3.50 3.50 3.50

PERFORMANCE MEASURES / SERVICE LEVELS
Input / Demand Actual 20-21 Budget 21-22 Projected 21-22 Budget 22-23
PC workstations 158 156 158 158
LAN servers 35 14 35 35
Printers 5 5 5 5
Laptops 64 74 74 74
Digital signage or conference displays 12 10 12 12
Audio / video systems 3 3 3 3
Smart boards 3 3 3 3
PBX switches 0 0 0 0
Telephones 131 131 131 131

Output / Workload Actual 20-21 Budget 21-22 Projected 21-22 Budget 22-23
Number of help desk calls 6,612 8,000 5,584 6,000

Efficiency Measures / Impact Actual 20-21 Budget 21-22 Projected 21-22 Budget 22-23
Budget per Capita $15.65 $23.08 $21.46 $25.24
Budget percentage of city budget 0.79% 1.03% 0.96% 1.00%

Effectiveness Measures / Outcomes Goals Actual 20-21 Budget 21-22 Projected 21-22 Budget 22-23

Survey satisfaction rate 2,8 95% 95% 98% 95%
Problem resolution / repair of systems:
% completed within 1 business day 8 90% 95% 98% 95%
% completed in more than 1 business day 8 10% 5% 2% 5%
% priority service calls closed within 4 hrs 8 99% 99% 99% 99%
Public safety dispatch system up time 2,8 99% 99% 99% 99%
Computer systems & networks up time 2,8 99% 99% 98% 99%

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