Page 181 - Southlake FY23 Budget

CITY DEPARTmEnT OvERvIEw

PUBLIC wORKS

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City-wide goal: Achieve “best in class” recognition for the development and implementation of a strategic
management system that fosters and demonstrates values of excellence, innovation, integrity, teamwork, and
accountability.
Department goal: Provide world-class services to residents, businesses, and visitors.
Implementation Strategy:
• Provide services for the safe and effective movement of vehicles throughout town.
• Continue the implementation of the Citywide Pathways Program to meet Mobility Master Plan
recommendations.
• Maintain Superior Water Rating.
• Ensure all divisions are meeting the needs of customers.
City-wide goal: Emphasize “future readiness” tech initiatives through business unit and Corporate Leadership
Team collaboration.
Department goal: Utilize and integrate technology to advance operational processes, department performance, and
customer service.
Implementation Strategy:
• Continue implementation of the enterprise asset management system (EAM).
• Develop customer-facing Capital Improvements Program (CIP) dashboard to report progress and status of
CIP projects.
• Evaluate internal processes that can be improved utilizing existing technology.

City-wide goal: Develop a highly qualified, motivated, well-trained, and innovative work force to serve the needs
of an evolving community by solidifying a learning culture and implementing recommendations from the City of
Southlake’s Organizational Learning and Development Strategic Operations Plan.
Department goal: Seek training, development, and growth opportunities to enhance department readiness and
resiliency.
Implementation Strategy:
• Develop plan to attract, retain, and grow employees through volatile job market with high turnover.
• Cross-train employees across divisions to deepen core services knowledge.
• Implement internal matrix teams to address on-boarding, employee engagement, and other high-risk
initiatives.

perfOrManCe Measures
p erf O r M an C e Measures

perfOrManCe Measure fy 2020 fy 2021 fy 2022 fy 2023
aCtuaLs aCtuaLs prOjeCtiOn target
% TCEQ compliance with all water quality measures
100% 100% 100% 100%

Average Pavement Quality Index (PQI) Score for roadways
82.0 81.0 82.6 80.0

% Complete of Pavement Management Assessment (PMA) of
projects scheduled 100% 100% 100% 100%

% of investigations of reported illicit discharges initiated
according to City’s Stormwater Management Plan within 2 100% 100% 73% 100%
business days

180 FY 2023 City of Southlake | BUDGET BOOK
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