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ADOPTED | BUDGET


                                    Neighborhood Services


          Top Performance Metrics


                                                               FY20/21    FY21/22    FY22/23  Target /
                           Performance Metric
                                                                Actual    Revised    Estimate   Goal


            Total Calls for Service  (Workload)                 18,092     10,118     11,000    12,000




            Total Number of Substandard Cases (Workload)         179         169       160       125




            Value of Volunteer Hours (Efficiency)               $              ‐    $140,270  $38,433   $170,000




            Live Release Rate (Outcome)                          90%        95%        97%       90%




            Number of Code Cases Closed (Outcome)                2,074      2,232      2,200    3,800    Goals & Measures


























            Notes:
            Value of Volunteer Hours cannot be accurately tracked before FY 2019. The migration from MyGov to EnerGov in the Code
            Compliance Division has identified some possible overlap with the previous system. Code Compliance is thoroughly reviewing
            the new EnerGov processes and calculations to confirm all inspections are tallied and calculated. FY23 will show accurate results
            after working through the migration process.














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