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ADOPTED | BUDGET

Neighborhood Services

Who we are

The Neighborhood Services Department is committed to protecting public health and safety, preserving natural
resources and enhancing quality of life in all North Richland Hills neighborhoods.

What do we do

1 Enforce city ordinances 5 Assist those in need with exterior home repairs
2 Ensure properties comply with health and safety 6 Provide shelter for lost, abandoned or unwanted pets
3 Encourage voluntary compliance 7 Rehome pets into permanent homes
4 Educate public about environmental issues 8 Return lost pets to their homes

Council Priorities

x Quality Community Development & Revitalization x Sense of Community
Efficient & Effective Transportation System Targeted Economic Development
x Safety and Security Local & Regional Leadership
x Financial Stability x Efficient & Effective Delivery of City Services
x Positive City Image

FY 2021‐22 Top Accomplishments Goals & Measures

 The Neighborhood Initiative Program (NIP) has made major strides in helping low income elderly, disabled, single
parent and veterans complete exterior repairs to their homes. Due to COVID‐19 volunteer activities were lower
than normal for FY 21; however, with the help of over 219 volunteers we were able to complete 42 NIP projects
of various sizes.

 The Neighborhood Services Department relies heavily on volunteer hours to help with some of the departmental
programs, including Keep NRH Beautiful, NIP and Animal Services. The Department had a combined total
volunteer hours in Fiscal Year 2021 of 3,258 which equates to $92,983. This was quite an accomplishment seeing
that many volunteer activities were halted or smaller events than normal.

 The Animal Services Division accomplished its highest ever live release rate of 97%. The live release rate has
increased 4 consecutive years, going from 82% in FY18, to the current 97% for FY22. In Taking Best Friends
Animal Society benchmark of live release rate excellence of 90%, the AARC would be consider a No‐Kill Shelter.

 Code Compliance continues to attain a high percentage of voluntary compliance from residents with a 90% rate
of voluntary compliance in FY 21. Neighborhood Services continues to focus on educating residents to gain
voluntary compliance and to reduce the possibility of repeat offenders while also escalating enforcement action
to the Municipal Court of Substandard Building Board when owner's refuse compliance.

 Consumer Health completed 59% of ordinance‐mandated/required inspections of all regulated food
establishments, child care facilities, public/semi‐public pools/spas in FY 20; decrease due to pivot to Covid‐19
actions and complaints.

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