Page 226 - HurstFY23AnnualBudget
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APPROVED BUDGET FISCAL YEAR 2022-2023
• Develop an RFP/RFI to understand the AMI marketplace and the options available to the
City of Hurst as it relates to smart water meters.
• Work with InHance to understand the functionality and process for printing refund checks
directly from the utility billing system. The work with the Finance Department to make
sure the general ledger is reporting this activity properly and finalize a procedure for this
task that ensures accuracy and safety.
PERFORMANCE MEASURES
Input: PY Actual CY Estimate Projected
Billing representatives (FTEs) 5 4 4
Meter readers (FTEs) 4 3 3
Workload/Output:
Meters billed monthly-
Approximate 12,475 12,475 12,475
Payments Processed In-House 40,564 41,000 13,000
Accounts Closed and Final Billed 1,361 1,142 1,252
New Accounts Opened 1,342 1,160 1,251
Customer Calls Handled 20,490 19,535 20,000
Effectiveness:
Customer Service Survey rating of
adequate, good or excellent 95% 95% 95%
Efficiencies:
Payments Processed by Lockbox New Program New Program 28,000
Payments Received by Electronic
Means 105,963 106,000 106,000
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