Page 225 - HurstFY23AnnualBudget

APPROVED BUDGET FISCAL YEAR 2022-2023

➢ Begin project looking into the smart water meters. This would negate the need to
physically read meters each month as well as provide customers real time usage data.
This could help identify possible leak/usage issues in real time rather being surprised a
month later when the bill is received.
➢ Begin printing water refund checks directly from the utility billing software and mail these
refunds together with the customers final bill showing the credit the check addresses.

Council Priorities:

☐Public Safety ☒Innovation
☐Economic Vitality ☐Redevelopment
☒Infrastructure ☒Leadership

Goals:

➢ Establish agreement with the City of Fort Worth allowing our customers to utilize their
Low-Income Household Water Assistance Program (LIHWAP) offered through the Texas
Department of Housing and Community Affairs (TDHCA).
➢ Continue to update and finalize new Policies and Procedures Manual.
➢ Begin project to identify how to consolidate multiple customer accounts onto one
statement. Currently, customers with multiple meters receive one statement per meter.
➢ Begin project looking into the smart water meters. This would negate the need to

physically read meters each month as well as provide customers real time usage data.
This could help identify possible leak/usage issues in real time rather being surprised a
month later when the bill is received.
➢ Begin printing water refund checks directly from the utility billing software and mail these
refunds together with the customers final bill showing the credit the check addresses.

Objectives:

• Review and enter into an agreement with the City of Fort Worth allowing our customers
to utilize their LIHWAP program.
• Examine each process and procedure in utility billing in order to create an up-to-date
manual ensuring operation continuity in the case of attrition.
• Work with InHance to identify possibilities for consolidating multiple customer accounts
on one statement. Once identifies, work with InHance and DataProse to ensure this
process will properly display on one statement.

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