Page 222 - Grapevine FY23 Adopted Budget (1)
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FY 2022-23 APPROVED OPERATING BUDGET
UTILITY ENTERPRISE FUND
UTILITY BILLING DIVISION SUMMARY
200-530-003
2019-20 2020-21 2021-22 2021-22 2022-23
EXPENDITURES BY OBJECT Actual Actual Budget Estimate Approved
Personnel 332,786 341,445 343,549 357,575 360,959
Supplies 60,550 61,594 69,000 69,423 69,000
Services 228,832 230,771 261,000 222,525 261,000
Total 622,168 633,810 673,549 649,523 690,959
OBJECTIVES
- Post customer collections and process work orders in a timely and accurate manner.
- Present a courteous and friendly demeanor to the public at all times.
- Monitor water and sewer reading routes on a regular basis to ensure that billings are accurate and reports are reconciled monthly.
- Process all billing cycles in a timely manner.
- Investigate, resolves and responds to customers complaints in a professional manner.
2019-20 2020-21 2021-22 2021-22 2022-23
PERFORMANCE INDICATORS Actual Actual Budget Estimate Approved
Average active residential accounts per month 12,539 12,540 12,600 12,585 12,700
Average active non-residential accounts per month 2,329 2,328 2,350 2,342 2,360
Average number of customers using IVR for their utility bill 535 659 650 722 750
payment monthly
Average number of customer using Lockbox for their utility bill 1,980 1,872 2,000 1,700 1,800
payment monthly
Average number of customer using ACH for their utility bill 2,721 2,516.000 2,700 2,400 2,510
payment monthly
Average number of customer using Online for their utility bill 2,898 2930.0 3,000 3,088 3,150
payment monthly
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