Page 270 - CityofColleyvilleFY23AdoptedBudget

Colleyville Center

Leslie Hill
Colleyville Center Manager

FY 2019 FY 2020 FY 2021 FY 2022 FY23
City-Wide Totals ACTUAL ACTUAL ACTUAL ACTUAL PROPOSED FY23 Changes
Colleyville Center 4.00 4.00 4.00 4.00 4.00

The Colleyville Center provides a unique meeting venue for the citizens of Colleyville. Built to provide our community a
central location for civic meetings and socialization, the Center is known for offering- “Your day. Your way. Our place.”

This Center provides customer service to individuals, businesses and non-pro ts, whether local resident or non-
resident. Additionally, the Center provides customer service to all City Departments through special events, training
and safety seminars, health fairs, job fairs and public space for town hall communication and updates by Colleyville
City Government.

Core Ser vices

The Colleyville Center Teams goal is delivering the following core services;

2.1 – Provide responsive, ef cient city services

Provision of First Class Customer Ser vice
Customer service is paramount to all customer segments utilizing the Center. The provision of excellent service is a
re ection of City Management direction and commitment to not only Colleyville but also outlying communities who
use the venue. The Department’s weekend event staff and weekday operation staff provide face-to-face, intentional
and engaging customer service. Customer satisfaction surveys following each event provide essential feedback for
both employee training and feedback for ongoing facility improvements.
The Center is proactive in providing a safe environment for citizens and their guests. Emergencies, pandemics and acts
of nature can happen. The 2020 COVID pandemic will remain a pivotal in uence on Department operations and the
provision of a safe, sanitized, socially distanced meeting and social environment for citizens. (Staff monitor security
cameras during business hours with motion surveillance after hours.)
Continued networking and partnerships within local Colleyville businesses and civic organizations helps the Center
capitalize on the provision of cost effective services as well as fuel the local Colleyville economy. Staff will continue to
act as conduits of communication for City Management as we provide community outreach to local businesses during
what is expected to be another tough, pandemic in uenced year. Currently, Center management has developed
relationships with local Colleyville businesses, securing discounts on catering services, hotel shuttle services, linens,
food, alcohol, oral, and lighting packages for client events.

City of Colleyville | Budget Book 2023 Page 270