Page 159 - CITY OF AZLE, TEXAS

DEPARTMENT UTILITY FUND ACCOUNT
Utility Billing 02-505

PURPOSE STATEMENT:
To provide accurate and efficient billing of customer utility accounts and collection of water, sewer, sanitation and
storm water fees. Utility Billing also provides cordial assistance and information for City Hall’s incoming telephone
calls and walk-in guests.

GOALS AND OBJECTIVES:
Continued staff training and development in utility billing/customer service and court areas.
Improve internal control process implementing new or enhancing existing policies and procedures.
Decrease the number of monthly account cutoffs.
Decrease the amount of monthly late notices.
Promote auto draft as a payment option to utility customers.

KEY POINTS OF PROPOSED BUDGET:
Personnel Services: Increase due to impact of FY 22 step increases, increased benefits costs, and increase
related to salary plan market adjustment.
Contractual Services: Increase for additional bank and credit card fees due to an increase in the number of
utility customers taking advantage of online bill pay.

KEY INDICATORS OF PERFORMANCE: FY 20-21 FY 21-22 FY 22-23
Actual Estimate Projection

Billing accuracy 100% 100% 100%
Service orders processed 3,254 3,130 3,140
Delinquent accounts disconnected 670 653 660
Total water accounts 5,822 5,882 6,000
Total sewer accounts 4,999 5,074 5,150
Percentage increase (decrease) in sewer accounts 3.56% 1.03% 2.01%
Percentage increase (decrease) of account cutoffs 28.85% -2.54% 1.07%

City of Azle FY 2022-2023 Budget 148