Page 183 - City of Watauga FY22 Adopted Budget

GENERAL FUND

DEPARTMENT: ADMINISTRATION
DIVISION / ACTIVITY: INFORMATION TECHNOLOGY - FUND 01-050

EXPENDITURES 2019-2020 2020-2021 2020-2021 2020-2021 2021-2022
ACTUAL BUDGET BUDGET BUDGET BUDGET
ORIGINAL REVISED PROJECTED
Personnel $143,029 $153,889 $153,889 $151,550 $283,000
Supplies $23,854 $42,700 $42,700 $29,300 $19,100
Maintenance $117,143 $153,245 $153,245 $151,600 $187,110
Contractual/Sundry $42,710 $53,075 $53,075 $50,500 $59,380
Capital Outlay $0 $0 $0 $0 $0
TOTAL $326,736 $402,909 $402,909 $382,950 $548,590

PERSONNEL
Director of Technology & Communications 0.50 0.50 0.50 0.50
IT Manager 1.00 1.00 1.00 1.00
Media Specialist 0.00 0.00 0.00 1.00
Support Specialist 0.00 0.00 0.00 1.00
TOTAL 1.50 1.50 1.50 3.50

PERFORMANCE MEASURES / SERVICE LEVELS
Input / Demand Actual 19-20 Budget 20-21 Projected 20-21 Budget 21-22
PC workstations 153 155 156 156
LAN servers 15 12 15 14
Printers 67 30 5 5
Laptops 74 62 74 74
Digital signage or conference displays 10 10 10 10
Audio / video systems 3 2 3 3
Smart boards 3 3 3 3
PBX switches 1 1 0 0
Telephones 131 132 131 131

Output / Workload Actual 19-20 Budget 20-21 Projected 20-21 Budget 21-22
Number of help desk calls 5,819 5,100 7,953 8,000

Efficiency Measures / Impact Actual 19-20 Budget 20-21 Projected 20-21 Budget 21-22
M & O budget per Capita $13.84 $16.95 $16.11 $23.08
M & O budget percentage of city budget 0.59% 0.85% 0.81% 1.03%

Effectiveness Measures / Outcomes Strategic Goals Actual 19-20 Budget 20-21 Projected 20-21 Budget 21-22

Survey satisfaction rate 2, 8 98% 95% 95% 95%
Problem resolution / repair of systems:
% completed within 1 business day 8 95% 95% 85% 95%
% completed in more than 1 business day 8 5% 5% 15% 5%
% priority service calls closed within 4 hrs 8 99% 99% 99% 99%
Public safety dispatch system up time 2, 8 99% 99% 99% 99%
Computer systems & networks up time 2, 8 99% 99% 99% 99%

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