Page 182 - City of Watauga FY22 Adopted Budget

GENERAL FUND

DEPARTMENT: ADMINISTRATION
DIVISION / ACTIVITY: INFORMATION TECHNOLOGY – FUND 01-050
LOCATION: HOURS OF OPERATION:
7105 Whitley Road Monday – Friday 8:00 A.M. – 5:00 P.M.
Watauga, Texas 76148 Continuous on-call service.
Phone Number: 817-514-5824
MISSION / PROGRAMS / SERVICES:
Mission: To provide for the operations and development of the City through the implementation and
support of cost effective technologies which enhance the efficiencies of City staff while facilitating
effective information flow between the City and its citizens.

Programs and Services:
• Networking, Hardware and Software, Telecommunications, Web Site, Cable Channel,
Audio/Video, Building Security and Technical Support and Public Information.
FY2020-2021 HIGHLIGHTS / ACHIEVEMENTS:
• COVID-19 Response and Secure Telecommuting Solutions
• Finance Server Migration
• SOC 2021 Video
• Board Meeting Recordings
• WEDC Filming and Editing
• Upgrade Library Patron Network
• New PC and Office 365 Deployments City-wide
• Print Management/Copier Solution and Phone System Replacement
• February Winter Storm Response
• PD MDT IP Address Migration Project
• Web Site Updates
• PIO Postings and Social Media Management
• Exchange Zero-day Exploit Remediation
• Daily Security Audits
• Weekly Server Maintenance
• Daily Support
FY2021-2022 GOALS/ OBJECTIVES:
• Server and Network Switch Replacements
• Exchange Migration to the Cloud
• Camera System for ACO
• Cradle Point Device Replacements for Police and Fire
• Focus on Security
• Enhanced Cyber Security Training for I.T. Staff
• Council A/V Upgrade for Mixed Virtual/In-Person Meetings
• Improved Work/Life Balance
• Community Broadband
MAJOR BUDGETARY ISSUES AND OPERATIONAL TRENDS:
• Staffing. I.T. specific functions do not have adequate resources to continue to perform at a
satisfactory level
• Prices for Software and other services has increased between 10%-15%
• Ageing Equipment, Replacement Availability, Warranty Expiry
• Some On-Premise solutions losing vendor support, Cloud Migration Subscriptions more costly

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