Page 72 - Haltom City FY 22 Budget

CITY OF HALTOM CITY ANNUAL BUDGET, FY2022 General FUND

INFORMATION TECHNOLOGY SERVICES

Mission Statement

IT Services is dedicated to providing secure, consistent, and reliable technological resources for
the staff and community of Haltom City, Texas

Accomplishments of FY2021

◊ Replaced VOIP Phone system with system we could manage in house. Savings are around
$2,000 per month on licensing plus improved support time.
◊ Finished migrating desktops from Windows 7 to Windows 10 at all city locations.
◊ Started process of upgrading Wireless data connections from sites with only one internet
connection. This allows for more reliable redundant data connections.
◊ Replaced remaining 8-year-old HP Hypervisors with new Dell servers configured with the
needs of the city in mind.
◊ Conducted a long needed actual inventory of the city’s Microsoft licensing to ensure we are
in compliance with what we have and what we use.
◊ Migrated STW to 2016 production server from a 2008 unsupported server.
◊ Have new system in place that allows our network to be managed from one console. This is
a time saving measure when you are troubleshooting network problems.
◊ Responded to 2332 tickets.
◊ Have Server and Networking monitoring configuration that allows the IT staff to know when
there are outages in the network and when connectivity is lost to essential servers.

Objectives of FY2022

◊ Help PD and all departments by adding and replacing security cameras at several sites
that have old non-working cameras. Add cameras in parks and buildings that need to have
cameras.
◊ Add efficiency by refreshing old 7010 Desktops in current environment with Dell 3070
desktops. This is part of a 5-year computer refresh process.
◊ Improve redundant wireless data circuits and wireless networks between FD2 and FD1,
Animal Services and FD1, and Library to FD3 with devices that will be run in a frequency
that is not common to other wireless in the area.
◊ Add full Disaster Recovery site to Library until new PD is built.
◊ Replace outdated fiber between City Hall to Rec Center, City Hall to PD, City Hall and FD1,
City Hall to new Senior Center with up to date fiber that is capable of delivering the data
required between locations.
◊ Continue to improve internal network infrastructure with monitoring and stats to identify
areas that need improvement.