Page 251 - FortWorthFY22AdoptedBudget

Enterprise Funds

This service area relates to the quality of potable water, treated effluent, and process residuals in full compliance with regulatory and
reliability requirements and is consistent with customer, public health, and ecological needs.

# of water quality complaints per 1,000 accounts 0.07 0.1 <0.30 <0.30
% of water quality complaints resolved within 48 hrs N/A N/A N/A N/A
% of water quality complaints resolved within 120 hrs 100% 99% ≥97% ≥95%

Stakeholder Understanding & Support
This service area engenders understanding and support from oversight bodies, community and watershed interests, and regulatory
bodies for service levels, rate structures, operating budgets, capital improvement programs and risk management decisions.

# of people reached through presentations, public -1% -47% >=15% >=15%
events & plant tours

Community Sustainability
This service area relates to the Utility being cognizant of and attentive to the impacts its decisions have on current and long-term future
community and watershed health and welfare.
Water annual savings from water efficiency incentive 32 37 60 90
programs (million gallons)

Employee & Leadership Development
Recruits and retains a workforce that is competent, motivated, adaptive, and safe-working. Establishes a participatory, collaborative
organization dedicated to continual learning and improvement. Ensures employee institutional knowledge is retained and improved upon
over time.
Reduce # of Recordable Injuries by 5% annually N/A N/A N/A N/A
Completion of 85% Required Safety Training per N/A 60.00% 85% 85%
employee
OSHA Recordable Incident Rate N/A 5.6 <=5.6 <=5.6

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