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Enterprise Funds

SUMMARY OF SERVICES AND PERFORMANCE MEASURES

FY20 FY21 FY22
Key Measures Actual Estimated Target Desired Level

Financial Viability

This service area focuses on the financial health of the organization. Metrics based on this perspective allow management to gauge
indicators related to cash collections to funding capital debt.

# Days cash on hand (days funded operating) 171 171 171 100-150
Ratio of outstanding debt to total assets 0.24 0.24 <=0.30 <=0.50

Infrastracture Strategy & Performance

This service area focuses on the condition of and costs associated with critical infrastructure assets.

# of main breaks & leaks per 100 miles of main 22.5 47.8 <=14.2 <=14.2
Infrastructure Leakage Index 5.03 5.03 <=3.00 <4.00

Operational Optimatization

This service area ensures ongoing, timely, cost-effective, reliable and sustainable performance improvements in all facets of operations.

# authorized water positions per 1,000 population 0.53 0.53 >=0.39 >=0.39

# authorized sewer positions per 1,000 population 0.61 0.60 >=0.36 >=0.36

Water Resource Sustainability.

This service area ensures water availability consistent with current and future customer needs through long-term resource supply and
demand analysis, conservation and public education.

Gallons per capita per day (GPCD) - In City 155 162 150.13 <168

Enterprise Resiliency

This service area ensures utility leadership and staff work together to anticipate and avoid problems.

Employee turnover rate 12.7% 22% <=10% <=10%

Customer Satisfaction
This service area provides reliable, responsive, and affordable services in line with explicit, customer accepted sevice levels. Receives
timely customer feedback to maintain responsiveness to customer needs and emergencies.
% of calls answered within 60 seconds (water call 79.47% 58.73% >=85.00% >=80.00%
center)

Product Quality

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