Page 88 - City of Colleyville FY22 Adopted Budget

Performance Measures & Vital Statistics

Performance FY 2016 FY 2017 FY 2018 FY 2019 *FY 2020 FY 2021 FY 2022
Measures Target

Percent of
customer
satisfaction 98% 97% 97% 97.5% 97% 97.4 97%
“Excellent” ratings
Number of events
376 405 320 314 128 200 200
held

Cost Recovery 62% 65% 60% 50% 27% 76% 50%

Vital Statistics FY 2016 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021

Revenue $209,919 $230,612 $180,000 $158,242 $92,110 $145,281

Percentage of
events generating 60% 70% 70% 70% 50% 75%
economic impact
for local business
Percent of total
events held:
Colleyville 23% 13% 13% 14% 2% 9%
residents
**
25% 34% 28% 31% 35% 68%

Percent of total
events held: 45% 46% 48% 46% 62% 22%
Non-profits
Percent of total
events held: 7% 7% 11% 9% 1% 1%
City departments

*7 month pandemic FY20 ** 6 month pandemic/mandates removed FY 21

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