Page 200 - FY 2021-22 ADOPTED BUDGET

DIVISION SUMMARY FY 2021-22 BUDGET

Function Department Division Account
PUBLIC SAFETY POLICE COMMUNICATIONS/RECORDS 01-31-02

DIVISION DESCRIPTION:
The Communications and Records Activity provides radio communications services, telephone answering services, reports filing and maintenance services, and
report processing retrieval for all Police Department functions. The Communications and Records Communications Specialists, two Senior Communications
Specialists, the Police Services Supervisor, and a Commander - operates Activity is supervised by a Commander and the Police Services Supervisor. The Activity -

staffed by six full-time twenty-four hours per day and seven days per week.

CITYWIDE CORE TENANT(S) SUPPORTED:
• Quality of Life: The City of Benbrook endeavors to implement legislation, policies, projects, and services to ensure our community remains a great city, and to
enhance quality of life for current and future generations of residents.

• Character: The City of Benbrook will govern with attentiveness, compassion, creativity, dedication, dependability, discretion, enthusiasm, fairness, flexibility,
honesty, humility, resourcefulness, respect, thoroughness, wisdom, and without bias.
• Services, Programs, and Projects: The City of Benbrook will provide services, programs, and projects that enhance quality of life.

DIVISION GOALS:
• To provide prompt radio communication services.
• To provide fast and efficient telephone answering service for the Police Department.
• To effectively maintain all police report information including accident reports and incident reports.
• To process and retrieve reports in an efficient manner.

DIVISION OBJECTIVES:
• To monitor expenditures and remain within + or - 5% of the Activity's budget allocation.
• To reduce the error rate to less than 1% on the teletype/computer.
• To dispatch calls for service within an average of 1 minute or less.
• To process all reports within one working day from the time received.

• To notify owners of vehicles being towed within three days of impoundment.
DIVISION MEASUREMENTS: ACTUAL ACTUAL ESTIMATED PROJECTED
2018-19 2019-20 2020-21 2021-22
Percent of Budget Expended 61.6% 72.6% 100.0% 100.0%
Error Rate Percentage on Teletype/Computer 0.26% 0.52% 0.51% 0.50%

Number of Police Calls Dispatched 14,972 14,039 14,212 14,500
Number of Police, ACO, Fire, and EMS Calls Dispatched 20,302 19,304 20,290 20,500
Number of Offense Reports Processed 1,533 1,544 1,314 1,500
Number of Offense Reports Processed Within One Day 149 4.2 4.2 3.6 4.5