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Business Plan Return to Table of Contents
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The Land Development Division’s primary role is to effectively communicate the regulations of the City to the development
community and work closely with developers to bring their visions to fruition. This is mainly handled through pre-submittal
meetings, where development planners and engineers discuss the project with the developer, provide key information based on
applicable research specific to the project prior to the meeting, and then guide them through the development processes as
needed. This could include the rezoning, platting, and site plan processes. On average, staff conduct anywhere from 150 to 200
of these meetings annually with the development community. Additionally, this team reviews a myriad of permits ranging from
fence permits, residential and commercial building permits, public improvement plans, and landscape plans to ensure
compliance with applicable ordinances.
The Building Inspection Division is responsible for the plan review of
residential and commercial building permits, as well as the inspections of
those structures during construction and before issuing certificates of
occupancy. The team ensures that structures are constructed to adhere to the
current building codes to ensure the safety of those who utilize the structures.
On average, this division handles 15,000 permits and 40,000 building
inspections annually. All building inspections are completed within 24 hours
of request.

The department also handles sign permits and inspections as well
as health services provided through food establishment and
childcare permits, inspections, and plan review. The Health
Services team also manages the mosquito mitigation program,
responds to citizen’s health and COVID-19 complaints, and
conducts annual hotel property inspections. The Gas Well team
is responsible for the land development, permitting, and
inspections of gas well drilling and production in the City of
Arlington.

The department is also focused on making steady improvements in online servicing of its customers while still making a lasting
impact. Leadership promotes iCare culture (iCare team pictured left) among staff which follows the principles of ‘Impression’,
‘Connection’, ‘Attitude’, ‘Response’, and ‘Exceptional’. In June of 2021, the department’s iCare culture was detailed and given
accolades on e-Governing, an online publication and former magazine.

The Police Department (APD) is responsible for providing public
safety for an estimated population of 395,477 residents and millions of
visitors who come to the city to enjoy the many amenities and
entertainment venues the city has to offer. Public safety is
accomplished through a shared responsibility between community
members and the police department. Through a variety of community
outreach programs and initiatives, officers and professional staff team
members try and connect with all segments of the community to build
long-lasting and positive relationships. Officers are assigned to
geographic areas (beats) and are expected to provide excellent
services to those they serve. The department strives to protect and
support the wonderful mix of cultures, sporting events, entertainment, cuisines, special events, business community, and those
who call Arlington their hometown.

In 2020, APD received First Place in the esteemed awards program by the National Association of Town Watch which recognizes
communities for their level of participation during National Night activities. The department also passed the assessment from
the Commission on Accreditation for Law Enforcement Agencies to maintain the prestigious TRI-ARC certification representing
Communications, Training Center and Law Enforcement.

FY 2022 Adopted Budget and Business Plan 18 City of Arlington, Texas