Page 26 - Microsoft Word - FY 2022 Adopted Budget Document

Business Plan Return to Table of Contents
Return to Table of Contents

The Human Resources Department is comprised of five strategically focused divisions, which include Civil Service,
Employee Operations, Employee Services, Organizational Development and Risk Management. The department’s partnership
with the organization’s workforce drives the City’s mission, purpose and core values, while building a thriving community and
maintaining our vision as a pre-eminent city. The department is charged with developing and maintaining innovative
organizational strategies in the areas of human capital management, while minimizing organizational and community risk
measures. In previous years, the department has been recognized with awards and accolades for wellness programming,
volunteer coordination, training and development, and proactive drug/alcohol programs. For the fourth time, Human Resources
has received the Texas Employer Traffic Safety exemplary award and been recognized by the National Safety Council for the
City’s ongoing commitment to promoting safety on our roadways. Prior accomplishments include the Right-of-Way Contractor
Damage Collections, Volunteer Appreciation Event, and Badging Software Implementation.

The Information Technology Department is dedicated to being a
strategic business partner that can work with departments to select and deliver
the right technologies. By improving the ways we engage, serve, and benefit our
community, the effective planning of our resources will be aligned to overcome
challenges, as we continue to lead into the future by utilizing emerging
technologies which support our Core Services. As an internal service
department providing reliable technology solutions supporting our City’s ability
to conduct daily business operations, our IT services are centered around four
operational areas:

 Project Management Office and Governance
 Business Relationship and Customer Support
 Software Services
 Technology Infrastructure

The Library Department’s mission is to open doors to ideas, information,
and imagination for our diverse community. Our goals align and support the City's
strategic initiatives focusing on supporting youth and families and championing
great neighborhoods. The Library team strives to meet these goals through
collaboration, innovation, passion, and hard work. In FY 2021, 99% of surveyed
library users rated the overall quality of library services as excellent or good.

Arlington has a network of six library branches found strategically throughout the
City and the George W. Hawkes Downtown Library in the heart of Downtown
Arlington. The innovative East Library and Recreation Center opened in early FY 2021. This new location is the first joint use
building and offers this community state-of-the-art spaces and robust technology experiences. Each of these library locations
offers various unique spaces, including a variety of public meeting and study areas for collaboration, discussion, and gathering
spaces for the community.

FY 2021 was a challenging year for our community in many ways. Staff were quick to provide innovative services such as
curbside pick-up and a robust offering of virtual programs, including a supporting kit that people could also pick up curbside. All
adult education services were quickly moved into a virtual environment to continue providing critical learning paths even though
students and instructions could not meet in person. Even with the significant impact of the COVID-19 restriction, 505,388 visitors
came to one of the Arlington Public Library locations, 40,664 library guests enjoyed programs for all ages, guests used 71,437
computer sessions on the public computers, and over 1,366,524 physical library items were checked out. The total number of
items in the library collection at the beginning of FY 2021 was 496,994, and there are 153,943 currently registered library account
holders.

To further the City's FY 2021 Council Priorities to support youth and families and champion great neighborhoods, the Library
offers a wide array of programs for all ages, often in partnership with community educational and cultural institutions. These

FY 2022 Adopted Budget and Business Plan 15 City of Arlington, Texas