Page 221 - Watauga FY21 Budget

PROPRIETARY FUNDS

DEPARTMENT: WATER & SEWER
DIVISION / ACTIVITY: INFORMATION TECHNOLOGY - FUND - 40-050

EXPENDITURES 2016-2017 2017-2018 2018-2019 2019-2020 2019-2020 2020-2021
ACTUAL ACTUAL ACTUAL BUDGET PROJECTED/ BUDGET
(ORIGINAL) REVISED
Personnel $63,573 $67,567 $69,152 $70,700 $74,384 $71,190
Supplies $0 $466 $0 $500 $0 $500
Maintenance $4,620 $5,040 $5,040 $6,850 $6,390 $21,390
Contractual/Sundry $0 $0 $0 $0 $0 $2,000
Capital Outlay $0 $0 $0 $0 $0 $0
TOTAL $68,193 $73,073 $74,192 $78,050 $80,774 $95,080

PERSONNEL

Chief Information Officer 0.50 0.50 0.50 0.50 0.50 0.50
TOTAL 0.50 0.50 0.50 0.50 0.50 0.50

PERFORMANCE MEASURES / SERVICE LEVELS
Input / Demand Actual 18-19 Budget 19-20 Projected 19-20 Budget 20-21

PC workstations 155 155 155 155
LAN servers 12 12 12 12
Printers 85 85 85 30
Laptops 62 62 62 62
Digital signage or conference displays 10 10 10 10
Audio / video systems 2 2 2 2
Smart boards 3 3 3 3
PBX switches 1 1 1 1
Telephones 132 132 132 132
Output / Workload Actual 18-19 Budget 19-20 Projected 19-20 Budget 20-21

Number of help desk calls 5,372 5,100 5,096 5,100

Efficiency Measures / Impact Actual 18-19 Budget 19-20 Projected 19-20 Budget 20-21
M & O budget per capita $3.15 $3.31 $3.42 $4.00
M & O budget percentage of city budget 0.17% 0.14% 0.15% 0.20%
Effectiveness Measures / Outcomes Goals Actual 18-19 Budget 19-20 Projected 19-20 Budget 20-21

Survey satisfaction rate 1,2,3,4,5 100% 95% 95% 95%
Problem resolution / repair of systems:
% completed within 1 business day 1,2,3,4,5 98% 95% 95% 95%
% completed in greater than 1 business day 1,2,3,4,5 2% 5% 5% 5%
% of priority service calls closed within 4 hrs 1,2,3,4,5 99% 99% 99% 99%

Public safety dispatch system up time 1,2,3,4,5 99% 99% 99% 99%
Computer systems & networks up time 1,2,3,4,5 99% 99% 99% 99%

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