Page 217 - Watauga FY21 Budget

PROPRIETARY FUNDS

DEPARTMENT: FINANCE
DIVISION / ACTIVITY: UTILITY BILLING AND COLLECTIONS - FUND 40-045

EXPENDITURES 2016-2017 2017-2018 2018-2019 2019-2020 2019-2020 2020-2021
ACTUAL ACTUAL ACTUAL BUDGET REVISED BUDGET
(ORIGINAL)
Personnel $356,748 $373,934 $391,906 $413,100 $412,819 $419,200
Supplies $57,351 $62,437 $57,519 $66,200 $58,700 $61,100
Maintenance $4,937 $4,864 $5,351 $6,000 $6,390 $6,500
Contractual/Sundry $29,659 $29,344 $34,445 $35,100 $33,800 $36,560
Capital Outlay $0 $0 $0 $6,300 $6,300 $1,500
TOTAL $448,695 $470,579 $489,220 $526,700 $518,009 $524,860

PERSONNEL

Utility Billing Administrator 1.00 1.00 1.00 1.00 1.00 1.00
Urility Billing Representative 0.00 0.00 2.00 2.00 2.00 2.00
Customer Service Rep I 1.00 1.00 0.00 0.00 0.00 0.00
Customer Service Rep II 1.00 1.00 0.00 0.00 0.00 0.00
Administrative Assistant 0.50 0.50 0.00 0.00 0.00 0.00
Purchasing Agent 0.00 0.00 0.50 0.50 0.00 0.00
Financial Services Technician II 0.00 0.00 0.00 0.00 0.50 0.50
Water Service Field Representative 2.00 2.00 4.00 4.00 4.00 4.00
Meter Reader 2.00 2.00 0.00 0.00 0.00 0.00

TOTAL 7.50 7.50 7.50 7.50 7.50 7.50

PERFORMANCE MEASURES / SERVICE LEVELS
Input / Demand Actual 18-19 Budget 19-20 Projected 19-20 Budget 20-21
Service orders 4,617 5,000 5,000 5,000
Number of water billings 99,676 98,500 100,000 100,000
Number of wastewater billings 99,676 98,500 100,000 100,000
Number of water account 8,281 8,250 8,300 8,300
Number of wasewater accounts 8,281 8,200 8,300 8,300
Meters read annually 101,000 98,000 101,000 101,000

Output/Workload Actual 18-19 Budget 19-20 Projected 19-20 Budget 20-21
New accounts 715 1,400 1,000 1,000
Transfers 22 50 50 50
Billing cycles 5 5 5 5
Meters replaced 412 300+ 300+ 300+
Cu. Ft. billed - water 79,098,773 90,000,000 90,000 90,000
Cu. Ft. billed - wastewater 71,000,000 71,000,000 71,000 71,000

Efficiency Measures / Impact Actual 18-19 Budget 19-20 Projected 19-20 Budget 20-21
M & O budget per capita $20.74 $22.31 $21.94 $22.08
M & O percentage of city budget 1.14% 0.95% 0.93% 1.11%
Delinquent cut-off water customer 1,464 1,400 1,400 1,400
Percentage of billings that go to bad debt 1% 1% 1% 1%

Effectiveness Measures / Outcomes Goals Actual 18-19 Budget 19-20 Projected 19-20 Budget 20-21

% of same day service 2, 5, 6 100% 100% 100% 100%
% of accurate readings 2, 6 100% 100% 100% 100%
% of revenues recorded within 24 hours 2, 4, 6 100% 100% 100% 100%
% of complaints addressed within 3 days 2, 6 100% 100% 100% 100%
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