Page 35 - N. Richland Hills General Budget

BUDGET OVERVIEW

COUNCIL GOAL 9:

EFFICIENT, EFFECTIVE DELIVERY OF
CITY SERVICES

Strive to improve efficiency, cost savings,
effectiveness through shared services.

Objectives:

• Maintain quality public facilities that meet the City’s image

• Instill an engaged, service-driven organizational culture that embodies R-SPIRIT values

• Maintain infrastructure that can meet current and future needs

• Explore improved efficiency, cost savings, and effectiveness through shared services

• Refine and enhance the customer experience by focusing on our processes and solution
driven approach

Accomplishments:

• Communications and Economic Development launched the Explore NRH campaign, which
utilizes digital highway billboards to promote our positive city image and draw attention to
interesting destinations and unique experiences in NRH. The campaign reaches more than
250,000 travelers passing through our community each week. Other than staff time to
create graphics, there is no cost to the city for this campaign.

• The Court implemented additional electronic processes and access allowing defendants
and/or their attorney's to track case status updates, file motions and/or representation
letters, accept certificates of completed requirements and written requests for undue
hardship considerations via Online Record Search, Email and or Fax.

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