Page 238 - N. Richland Hills General Budget
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Neighborhood Services
Top Performance Metrics
FY17/18 FY18/19 FY19/20 Target /
Performance Metric
Actual Actual Estimate Goal
Total Calls for Service (Workload) 26,334 26,217 20,682 25,041
Total Number of Substandard Cases (Workload) 136 166 142 125
Value of Volunteer Hours (Efficiency) $ ‐ $219,435.00 $220,000 $200,000
Live Release Rate (Outcome) 82% 90% 72% 70%
Number of Code Cases Closed (Outcome) 1,996 4,017 3,130 3,800
Notes:
Value of Volunteer Hours cannot be accurately tracked before FY 2019.
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