Page 236 - N. Richland Hills General Budget

Neighborhood Services

Who we are

The Neighborhood Services Department is committed to protecting public health and safety, preserving natural
resources and enhancing quality of life in all North Richland Hills neighborhoods.

What do we do

1 Enforce city ordinances 5 Assist those in need with exterior home repairs
2 Ensure properties comply with health and safety codes 6 Provide shelter for lost, abandoned or unwanted pets
3 Encourage voluntary compliance 7 Rehome pets into permanent homes
4 Educate public about environmental issues 8 Return lost pets to their homes

Council Priorities

x Quality Community Development & Revitalization x Sense of Community
Efficient & Effective Transportation System Targeted Economic Development
x Safety and Security Local & Regional Leadership
x Financial Stability x Efficient & Effective Delivery of City Services
x Positive City Image

FY 2019-20 Top Accomplishments

 The Neighborhood Initiative Program (NIP) has made major strides in helping low income elderly, disabled, single
parent and veterans complete exterior repairs to their homes. Through March of 2020, volunteers have completed
40 projects through the NIP. Of those projects completed, 28 were completed as part of the Annual Fix It Blitz in
the October.

 The Neighborhood Services Department relies heavily on volunteer hours to help with some of the departmental
programs, including Keep NRH Beautiful, NIP and Animal Services. The Department had a combined total volunteer
hours in Fiscal Year 2019 of 8,629 which equates to $219,435.

 In FY 19 the Animal Adoption and Rescue Center (AARC) accomplished its highest ever live release rate of 90%. In
Taking Best Friends Animal Society benchmark of live release rate excellence of 90%, the AARC would be consider a
No‐Kill Shelter.

 Code Compliance continues to attain a high percentage of voluntary compliance from residents with a 96% rate of
voluntary compliance in FY 19. Neighborhood Services continues to focus on educating residents to gain voluntary
compliance and to reduce the possibility of repeat offenders.

 Consumer Health completed 98.3% of ordinance‐mandated/required inspections of all regulated food
establishments, child care facilities, public/semi‐public pools/spas in FY 19.

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