Page 232 - N. Richland Hills General Budget
P. 232
Library
Top Performance Metrics
FY17/18 FY18/19 FY19/20 Target /
Performance Metric
Actual Actual Estimate Goal
Number of Circulations 778,168 728,605 284,803* 735,000
Number of Events and Classes Attendees 20,858 20,567 13,505* 22,500
Citizen's Survey Rating n/a 97% n/a 97%
Circulation Per Capita 10.91 10.22 3.99* 10.31
Percentage of Patrons who would return to the Library 99% 99% 99% 99%
Notes:
1) FY19/20 Estimate based on 5 months of operations into the fiscal year.
228
