Page 214 - N. Richland Hills General Budget

Municipal Court

Top Performance Metrics

FY17/18 FY18/19 FY19/20 Target /
Performance Metric
Actual Actual Estimate Goal

Number of Cases Filed 19,043 19,011 17,854 N/A

Number of cases Referred to Diversion Program 685 717 669 *750

Average Length of Telephone Transactions in Minutes 01:53 01:33 01:42 01:35

Value of Community Service Completed 313,908 277,772 263,124 N/A

Percent of Warrants Resolved Prior to Collections 30% 34% 33% **45%

Notes:
* This number reflects the cases monitored by the Juvenile Case Manager for juvenile, minor and adult defendants, and will increase with
newly implemented tracking of cases to include, but not limited to Mental Health and substance abuse in FY21‐22. ** This number reflects the
resolution of warrants prior to adding an additional 30% collection fee per warrant. This fee is only payable to the collection agency once the
warrant has been resolved. We are anticipating an increase in percentage once the Marshal's Division is fully staffed.

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