Page 237 - Hurst Budget FY21
P. 237
CITY OF HURST
ENTERPRISE FUND FISCAL SERVICES 0325 UTILITY BILLING
FUTURE INITIATIVES
Change out 1,200 meters over 15 years old.
Educate and promote our online services to our customers.
Replace one new meter reader truck.
Cross training of all departmental operations.
Explore new meter reading technology to improve efficiency.
Provide training for the Customer Service and Meter Reader Supervisor.
GOALS, OBJECTIVES & PERFORMANCE MEASURES
Council Priorities:
☐Public Safety ☒Innovation
☐Economic Vitality ☐Redevelopment
☒Infrastructure ☒Leadership
Goals:
• Continue to enhance and evaluate public service delivery.
• Continue communication and emphasis of the city’s vison statement, mission statement
and community values.
• Deliver customer service “The Hurst Way” to ensure exceptional public service delivery
that enriches economic development and redevelopment.
• To provide meter reading services for five zones on schedule.
• To process consumption and bill water customers correctly and in a timely manner.
• To ensure receipts collected are safeguarded until deposited.
• To respond to all customer inquiries with fast, efficient, and courteous service.
• Look at a pilot program for wireless automatic meter reading.
• Train and coach each employee to follow “The Hurst Way” (Public Service, Customer
Service and Financial Sustainability).
Objectives:
• To read the meters within each zone within three days.
• To provide accurate meter readings for all customers with the SMR – Smart Meter
Reading System.
• To process 100% of payments within one day of receipt.
• To accurately account for all billing receipts and deposit receipts.
• Respond to citizen request 99% of the time within two hours.
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