Page 237 - Hurst Budget FY21
P. 237

CITY OF HURST


           ENTERPRISE FUND                         FISCAL SERVICES                  0325 UTILITY BILLING







               FUTURE INITIATIVES

                    Change out 1,200 meters over 15 years old.
                    Educate and promote our online services to our customers.
                    Replace one new meter reader truck.
                    Cross training of all departmental operations.
                    Explore new meter reading technology to improve efficiency.
                    Provide training for the Customer Service and Meter Reader Supervisor.




               GOALS, OBJECTIVES & PERFORMANCE MEASURES

               Council Priorities:

               ☐Public Safety                    ☒Innovation
               ☐Economic Vitality                ☐Redevelopment
               ☒Infrastructure                   ☒Leadership

               Goals:
                   •   Continue to enhance and evaluate public service delivery.
                   •   Continue communication and emphasis of the city’s vison statement, mission statement
                       and community values.
                   •   Deliver customer service “The Hurst Way” to ensure exceptional public service delivery
                       that enriches economic development and redevelopment.
                   •   To provide meter reading services for five zones on schedule.
                   •   To process consumption and bill water customers correctly and in a timely manner.
                   •   To ensure receipts collected are safeguarded until deposited.
                   •   To respond to all customer inquiries with fast, efficient, and courteous service.
                   •   Look at a pilot program for wireless automatic meter reading.
                   •   Train and coach each employee to follow “The Hurst Way” (Public Service, Customer
                       Service and Financial Sustainability).

               Objectives:
                   •   To read the meters within each zone within three days.
                   •   To provide accurate meter readings for all customers with the SMR – Smart Meter
                       Reading System.
                   •   To process 100% of payments within one day of receipt.
                   •   To accurately account for all billing receipts and deposit receipts.
                   •   Respond to citizen request 99% of the time within two hours.








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