Page 237 - Hurst Budget FY21

CITY OF HURST

ENTERPRISE FUND FISCAL SERVICES 0325 UTILITY BILLING

FUTURE INITIATIVES

 Change out 1,200 meters over 15 years old.
 Educate and promote our online services to our customers.
 Replace one new meter reader truck.
 Cross training of all departmental operations.
 Explore new meter reading technology to improve efficiency.
 Provide training for the Customer Service and Meter Reader Supervisor.

GOALS, OBJECTIVES & PERFORMANCE MEASURES

Council Priorities:

☐Public Safety ☒Innovation
☐Economic Vitality ☐Redevelopment
☒Infrastructure ☒Leadership

Goals:
• Continue to enhance and evaluate public service delivery.
• Continue communication and emphasis of the city’s vison statement, mission statement
and community values.
• Deliver customer service “The Hurst Way” to ensure exceptional public service delivery
that enriches economic development and redevelopment.
• To provide meter reading services for five zones on schedule.
• To process consumption and bill water customers correctly and in a timely manner.
• To ensure receipts collected are safeguarded until deposited.
• To respond to all customer inquiries with fast, efficient, and courteous service.
• Look at a pilot program for wireless automatic meter reading.
• Train and coach each employee to follow “The Hurst Way” (Public Service, Customer
Service and Financial Sustainability).

Objectives:
• To read the meters within each zone within three days.
• To provide accurate meter readings for all customers with the SMR – Smart Meter
Reading System.
• To process 100% of payments within one day of receipt.
• To accurately account for all billing receipts and deposit receipts.
• Respond to citizen request 99% of the time within two hours.

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