Page 238 - Hurst Budget FY21
P. 238
CITY OF HURST
ENTERPRISE FUND FISCAL SERVICES 0325 UTILITY BILLING
PERFORMANCE MEASURES
Input: PY Actual CY Estimate Projected
Billing representatives (FTEs) 5 5 5
Meter readers (FTEs) 4 4 4
Workload/Output:
Meters billed monthly 12,400 12,475 12,475
Customer requested re-reads. 250 300 300
High and low re-reads 200 250 250
Average number of days to read a
meter. 3 3 3
E-bill notifications 3,800 4,190 4,300
Registered online customers 8,100 8,250 8,400
Auto pay customers 3,261 3,400 3,500
Effectiveness:
Survey responses rating service as
adequate, good or excellent. 96% 95% 95%
Citizen requests responded to
within two hours of receipt 100% 100% 100%
Billing cycles read on schedule 99% 99% 99%
Accuracy of bills mailed 99% 99% 100%
Efficiencies:
Accurate readings 99% 99% 99%
Monies received and deposited
within 24 hours 100% 100% 100%
226
