Page 238 - Hurst Budget FY21
P. 238

CITY OF HURST


           ENTERPRISE FUND                         FISCAL SERVICES                  0325 UTILITY BILLING



                                           PERFORMANCE MEASURES



                 Input:                                  PY Actual         CY Estimate          Projected

                 Billing representatives (FTEs)               5                  5                   5

                 Meter readers (FTEs)                         4                  4                   4
                 Workload/Output:

                 Meters billed monthly                     12,400             12,475              12,475

                 Customer requested re-reads.               250                 300                300

                 High and low re-reads                      200                 250                250
                 Average number of days to read a
                 meter.                                       3                  3                   3

                 E-bill notifications                      3,800               4,190               4,300
                 Registered online customers               8,100               8,250               8,400

                 Auto pay customers                        3,261               3,400               3,500
                 Effectiveness:

                 Survey responses rating service as
                 adequate, good or excellent.               96%                 95%                95%
                 Citizen requests responded to
                 within two hours of receipt               100%                100%                100%

                 Billing cycles read on schedule            99%                 99%                99%

                 Accuracy of bills mailed                   99%                 99%                100%
                 Efficiencies:


                 Accurate readings                          99%                 99%                99%
                 Monies received and deposited
                 within 24 hours                           100%                100%                100%



















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